McNairy Library and Learning Forum Policies

McNairy Library’s Ask a Librarian service provides the University Community with prompt assistance in discovering, evaluating, and transforming information including using the library’s resources and services. Users can choose to Ask a Librarian a question through chat, phone, email, or in-person for immediate assistance or schedule an appointment for a later date. Librarians can help with quick how-to questions and in-depth research questions and everything in between. 

What to Expect 

Hours: Sunday: 6pm-9pm, Monday-Thursday: 9am-5pm, 7pm-9pm, Friday: 9am-12pm (hours vary during university breaks) 

Chat 

Chat is most effective for quick questions or trouble-shooting, but can be used for more in-depth questions if you’re not in a hurry. Click below to chat with a librarian.  

Email 

Email is handy when we’re not online, when you don’t need an immediate answer, or for questions requiring investigation. We will try to get back to you within 24 hours, but it may be longer over weekends and holidays. You can email us directly at research.help@millersville.edu or fill out the form linked below.  

http://answers.library.millersville.edu/widget_standalone.php?la_widget_id=2811 

When emailing, please provide us with as much information about your question as possible. For research questions this may include the name of the course, course assignment information, and/or what you have already tried.  

Phone 

The phone is great for complex questions that may require more explanation. Call us at 717-871-7110.  

In-person 

Meeting in-person is often easiest for complex research questions or when you would like to work with us on finding information using our databases. Stop by McNairy Library to talk to us in-person. The arrow white-board by the library’s main desk will direct you to an available librarian. Not sure where to go? The student employees at the desk can direct you or have a librarian come and meet you.  

Appointment with any available librarian

If you don’t have time now to talk to a librarian, you can click below to make an appointment. Appointments are great for more in-depth questions and can be scheduled when you have time. Appointments are made with the librarian available at your selected date/time.

https://millersville.libcal.com/appointments/librarians

To make an appointment with your subject librarian or a specific librarian, see below.  

Appointment with a specific librarian

To make an appointment with a specific librarian, contact them directly. A directory of the librarians organized by their subject expertise is available here: http://library.millersville.edu/directory/subject-librarians 

Conduct 

Use of any of the Ask a Librarian services is subject to applicable federal and state laws, local ordinances, Millersville Judicial Affairs Handbook – Section B: Student Code of Conduct, Millersville Policy for Responsible Use, the McNairy Library and Learning Forum Code of Conduct, and other University policies that guide behavior on the campus.